Support
Ericom is a truly national and independent multi-vendor communications
service provider. Since its inception, Ericom has created choices for
businesses and government which were often not available in the previous
"vendor-centric"market.
Ericom, through its culture of "doing it better", strives to provide a
consistent, high quality and value-for money service to customers.
Ericom's core strength is its voice heritage and experience in managing over
2,000 of Australia's enterprise and government voice networks.
Ericom's "doing it better" culture encourages us to continuously strive to
provide consistent, high quality and value-for-money services to our
customers.
The depth and breadth of Ericom experience throughout NSW and Australia
separates us from our competitors in that
we:
- Support 4 unique PABX systems Cisco, LG-Ericsson, Aastra (Ericsson) & Mitel
- Service approx 2,000 separate sites representing 800 customers.
- Offer a current SLA performance of over 97.5% across our entire customer base.
Ericom supports and services some of Australia's largest corporations, as well as Federal and State Government Departments.