The coronavirus (COVID-19) outbreak is a rapidly changing and fluid situation from a public health perspective and we have been monitoring and managing risks associated with the outbreak for our people, clients and our business. The Ericom Group has a Business Continuity Plan in action and are equipped to continue providing quality service and support to our clients.
Being a Cloud based organisation enables us to effectively continue business as usual. With this in mind, we have asked our Sydney and Melbourne CBD teams to temporarily work remotely (telecommuting) minimising their need to travel on public transport. What does this mean to our service level? M2K and Ericom staff are equipped to continue working remotely to support your IT needs just as efficiently as if we were in the office. We are dedicated to the safety of our employees and have taken these steps to act responsibly. Rest assured knowing we will keep you notified of any material adjustments we make in the way we do business with you.
you can download the latest version of our continuity plan here