An update regarding COVID-19


The coronavirus (COVID-19) outbreak is a rapidly changing and fluid situation from a public health perspective and we have been monitoring and managing risks associated with the outbreak for our people, clients and our business. The Ericom Group has a Business Continuity Plan in action and are equipped to continue providing quality service and support to our clients.

Being a Cloud based organisation enables us to effectively continue business as usual. With this in mind, we have asked our Sydney and Melbourne CBD teams to temporarily work remotely (telecommuting) minimising their need to travel on public transport. What does this mean to our service level? M2K and Ericom staff are equipped to continue working remotely to support your IT needs just as efficiently as if we were in the office. We are dedicated to the safety of our employees and have taken these steps to act responsibly. Rest assured knowing we will keep you notified of any material adjustments we make in the way we do business with you.

you can download the latest version of our continuity plan here

Ericom Major Sponsor for Bush Fire Charity Match

We are proud to announce that Ericom is a major sponsor of The Football for Firies charity match between Albion Park City FC and Wollongong Wolves Football Club

As you know the last couple of weeks have been an incredibly trying time with intense bushfires ravaging both our local community and other communities Australia wide.

All money raised is going to The Salvation Army Australia’s relief efforts on the South Coast and in the Southern Highlands.

Very proud to be supporting this great event and we encourage everybody to show up on the day, dig deep and give what you can.

Gates will open at 3.30pm Saturday the 18th of January with a $2 entry fee to be paid to a Salvation Army volunteer.

A Football South Coast Women’s City v Country match will kick-off at 4pm.

Following that, a star-studded APCFC Invitational XI led by Luke Wilkshire will take on reigning NPL New South Wales premiers Wollongong Wolves Football Club


A day on the green for the Ericom sales team.


It was a smoggy day on the green for Joel, Graeme, and Greg as they whipped out the 9-irons to raise a bit of money for the Returned Services League LifeCare. RSL LifeCare is a charitable organisation that provides professional aged care for Veterans.

We aren’t at liberty to say what their final score was, but we can tell you that they might need a little bit more time on the green before they are playing the PGA.

Fortunately, their spirits were as high as their handicaps as they played a great game followed by a charity lunch.

If you’d like to know more about RSL LifeCare head on over to their website here

Ericom win big at Telstra vantage!

We are pleased to announce that we have been awarded three Telstra enterprise partner awards at Telstra vantage 2019. The industry conference is an exciting opportunity for the Australian Tech industry to share new and exciting updates including new developments with Telstra’s 5G network.

The awards we won were:

  • Telstra Enterprise Partner of the Year 2019,
  • Telstra Enterprise UC Partner of the Year
  • Telstra CISCO partner of the Year.

This is an incredible achievement for Ericom as it represents the hard work and dedication of all our staff across several different projects.

Telstra Vantage is always an exciting time here at Ericom as we were able to see the vision of the future afforded to us by new and exciting IT technology. We are proud to work closely with Telstra to help deliver IT technologies that will help move Australia into a modern technological economy.


The big business of security breaches – how the threat landscape is shifting

Every year the conversation about security breaches changes – not because they’re decreasing, quite the reverse unfortunately – but to highlight how the threat landscape is shifting.

Cybercrime is no longer a small economic player. It is big business globally and in Australia and one of the reasons the threat landscape is changing is that hackers want to stay ahead of the security breach game. They know their “livelihood” depends on it – and a lot of the time they’re succeeding at it.

A large company CEO recently commented that he believed cybercrime was becoming “the biggest threat” to every company in the world. And the figures back that up.

To illustrate the point, look at some stats. The British insurance company Lloyd’s estimated that cyber attacks cost businesses as much as around $400 billion a year, which includes direct damage plus post-attack disruption to the normal course of business. Forbes has recently estimated that cybercrime will cost about $2 trillion globally by 2019 thanks to the rapid digitisation of consumers’ lives and enterprise records will increase.

The World Economic Forum (WEF) says a significant portion of cybercrime goes undetected, particularly industrial espionage where access to confidential documents and data is difficult to spot. Those crimes would arguably move the needle on the cyber crime numbers much higher.

Part of the problem is that our desire for connectivity everywhere through the convenience of mobile devices has made us all far more vulnerable to security breaches. Whether it’s organised crime syndicates or individuals looking to profit from stealing peoples’ personal information – it’s a lucrative enterprise.

Another element to consider in how the threat landscape is shifting is we all know that so far it’s mostly been the big banks, retailers and government agencies which have made the headlines after they are hacked – but increasingly it’s the small to medium size businesses which are now targets with estimates that 20 per cent will experience a data breach.

The commercial landscape is also shifting and is far more exposed with Bitcoin and block chain now dominate in the agenda. As well,  Distributed Denial of Service (DDoS) – an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources – attacks now are so common in Australia that big companies regard them as part of the everyday landscape.

Is having a firewall enough to protect your business from cybercrime ?

Some of us love the thrill of being risk-takers. While an activity like bungee jumping, or leaping out of a plane is one of our bucket lists, most of us – thankfully – realise the benefits of being more cautious when it comes to our business. So, is having a firewall or intrusion detection software enough to protect your business from cybercrime or do you require additional network security software?

A firewall or intrusion detection software alone would have been fine in days gone by and if you fancy being a risk-taker, when it comes to your profits, the answer would be similarly – it will do. Network security software and IT experts like us would certainly want to see it incorporated into your IT protection strategy.

The fact is cybercriminals are beating many of us right now. They’ve found ways to get into well-known businesses (think Yahoo!, David Jones, Kmart, ANZ and Sony) as well as first-world governments (think US and Australian governments). While it’s tempting to think they’re only interested in big guns, that’s not the case. The major companies make the headlines, but any business is a target these days.

So not having network security software is a bit like not having building and content insurance. You can take the risk and ignore it, but perhaps will regret it were you “flooded” by hackers.

As we discussed in this blog, DDoS (Distributed Denial of Service) attacks are very real these days and you need to be aware about what they can do to you technologically. A US report found nearly 30% of reporting DDoS attacks create massive data losses a company can’t recover from, so the potential snowball from this is huge.

If you’ve been holding back from considering network security software because you’re hesitant about the costs, performance or efficacy, we need to outline some common mistakes many businesses made about network security.

The first is a normal human reaction – you think you won’t be targeted. It would be wise to change that mindset right now. Secondly, some businesses think network security only involves IT. In fact, it ought to be a part of the corporate ethos from the top down. Thirdly, some naively do still believe anti-virus software and a firewall is enough. Another stumbling block is not being aware that these network security software protections need regular updating. Another blind spot is not having software that can monitor the endpoints of your system. This is when working with an expert team who can outline, install and monitor the right network security software for you can be invaluable.

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