Case Studies

In all honestly, I really don’t think we could have done this without the team at Telstra and Ericom.

Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.

Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.

As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.

Ericom were given a 48-hour timeframe to deliver the solution as senior management had placed a priority on remote working. We are pleased to say that Ericom met our timeline and delivered a successful outcome. Thank you to Greg and the team for getting us enabled during this time.

While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.

Horizon365 Support has allowed me to focus on our core business application and delivered unprecedented quality outcomes to our internal and external key stakeholders.

Ericom has been our trusted advisor as we work towards hitting security and innovation targets that are key to the long-term viability of our business and the wider sector. Working with Ericom staff really is like having an extension of our own team. We get such peace of mind having access to these informed insiders and it is exciting knowing we can enact our organisational mission equipped with the timely and appropriate guidance of Ericom when it comes to all thing’s innovation, security, and business.”

It has been a pleasure working with Greg as our communications partner.

Ericom is a trusted partner that aligns their service to what is in our best interests as a business.

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.