Telstra Platinum+ Partner
Telstra Platinum+ Partner

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Australia's leading technology solutions provider

Ericom is a trusted technology solutions provider with over 30 years of experience. We specialise in simplifying IT, empowering businesses to work smarter and achieve their goals with ease.

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DHHS

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NAATI

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Shoalhaven City Council

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Bluefin Resources

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Camden Council

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ASMS

Your goals are our goals too

A successful business needs a clear IT transformation plan. At Ericom, we focus on understanding your unique challenges and aligning technology with your business objectives.

Innovate and lead

Need a reliable, adaptive backbone for your business? Our dynamic IT infrastructure blends tradition with cloud innovation to keep you ahead

Work smarter, not harder

Ericom’s Managed IT Services put your tech on autopilot—with proactive support that secures your systems, scales with your growth, and frees your team to focus on what actually moves the needle.

The Ericom difference

We’re here to disrupt the status quo. Our team builds cutting-edge technologies that empower businesses with the tools and tech to lead.

Horizon365 Managed Services

Always-on, always-optimised. That’s how managed IT should be.

Committed Service Desk

With expert engineers on call 24/7, you’re backed by real support that resolves issues fast and meets strict service level guarantees.

Dedicated Account Manager

One dedicated contact who knows your business, acts as part of your team, and makes sure your IT is optimised.

Security that doesn’t flinch

We put rock-solid security at the core of everything we do.

Empowering vision across every sector

Simplified IT, better results

At Ericom, we simplify IT. By focusing on user-friendly solutions, we enable your team to work smarter and deliver exceptional customer experiences.

Scalable solutions for every type of business

Our scalable solutions adapt to support your growth, whether you’re a sole trader or an established business.

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Transforming enterprise technology

By focusing on modernising your IT infrastructure and streamlining system integration, we give your business the edge it needs to crush inefficiency and ignite unstoppable performance.

Empower your workforce

From cloud computing to unified communications, we deliver tools to support your workforce and drive your business forward.

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Innovative solutions for public services

Ericom isn’t here to play it safe – we partner with government and non-profit agencies across Australia to deliver secure, game-changing solutions that redefine service delivery and power real impact in communities.

Securing critical operations

Our tailored cybersecurity and disaster recovery solutions are built to lock down your critical operations and keep you running—no matter what hits the fan.

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“Horizon365 Support has allowed me to focus on our core business application and delivered unprecedented quality outcomes to our internal and external key stakeholders”.

Wayne
Marathon Tyres

How we make a difference

Match Technology

We prioritise understanding your organisation before proposing solutions. By identifying your vision first, we ensure our technology recommendations align with your business goals.

Leverage Your Existing IT

Our customer-focused approach prioritises maximising the value of your existing IT investments before introducing new technologies to achieve your business vision.

Make Your IT Smarter

We simplify IT with a clear roadmap, managing the details to deliver exceptional, technology experiences that empower your team and customers.

Crunch the figures

Forget vague promises. Our calculators show you in real numbers how we cut through the noise and deliver real savings for your business.

Telco services

Break down your tech stack to see what you’re really spending—and what you’re actually using.

Platform, device and app services

Uncover the true cost of connectivity across your fleet and identify where savings are hiding.

Device lifecycle services

Get a clear view of the total cost of ownership, from deployment to disposal.

How we make a difference

Match technology

We get to know your organisation before recommending a solution. To deliver outcomes that align with your business goals, we identify the vision first and make technology suggestions second.

Leverage your existing IT

As part of our customer-focused strategy, we help you extract maximum value from existing IT investments first. Then we consider how to add new technologies to achieve an optimal future state.

Make your IT smarter

We simplify your IT by providing a clear roadmap and sweating the details – details deliver extraordinary humanised technology experiences to enable your team and your customers.

Customised solutions for every industry

From digital health to connected workspaces, Ericom delivers tailored IT solutions designed to meet the unique needs of every industry.

Unified Communications

Ericom partners with leading software developers in Australia to design flawless, agile communication systems tailored to your team and customers.

Offender Technologies

We rethink technology to transform correctional facilities enabling connections without compromising control.

Horizon365 Managed Services

Ericom’s Horizon365 platform combines cutting-edge technology with expert support to streamline your IT operations across Australia.

Future Technologies

We know the power of paradigm-shifting solutions to fuel your industry’s unstoppable growth.

Digital Health

Health and education providers face growing pressure to enhance services amid higher industry standards, tighter budgets and stricter governance.

Connected Workspace

We make it possible to mobilise your workforce without compromise.
Platinum+ Partner

We are one of Australia's most experienced and trusted Telstra Partners

An Accredited Telstra Partner since 1990, we’re the team you need to deliver above and beyond.
Platinum+ Partner Contact Centres | Calling | Cloud
Gold Partner Security | Mobility
Silver Partner IoT | Data Access & Connectivity | Video & AVI | Mobility Managed Services

Ready to transform your IT?

Cut through the complexity with Ericom. We harness future-ready tech to streamline your IT and build a bold roadmap for your business success. Let’s make it happen — get in touch today.

Australia-wide

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Frequently asked questions

How can Ericom help my business?

At Ericom, we’re always growing — both as a team and as individuals — so we can bring fresh ideas, sharp skills, and real care to the work we do for your business. Our goal is to support your success by delivering the kind of service we’d want for ourselves.
Yes. Our solutions are fully customisable to meet your specific business and compliance needs. We don’t do off-the-shelf. We work closely with your team to understand your goals and regulatory requirements, then design fit-for-purpose solutions using world-class vendors and proven technologies. Every deployment is engineered to hit your exact markers — technically, operationally, and strategically.
With a 97% on-time delivery rate, 94% budget adherence, and an average stakeholder rating of 4.7/5, our PMO is focused on execution, not excuses. We start with a deep-dive discovery using our 6-step journey to understand your business needs, ensuring alignment from day one. Throughout the project, we keep you informed and proactively manage risks, ensuring delivery on time and within budget.

With over 30 years of experience, we specialise in supporting mid-sized businesses, enterprises, government organisations, and non-profits across all industries. Our broad expertise allows us to tailor solutions to the unique needs of each sector, from healthcare and finance to education and public services. No matter the industry, we bring deep knowledge and a proven track record of delivering results that drive success.

As an Essential 8 Compliance 3 certified organisation, we take data privacy and security seriously. We’ve built our entire approach around the highest industry standards to ensure your business data is protected at all times. From encryption and secure access controls to regular vulnerability assessments, we implement best-in-class security measures to safeguard your sensitive information. Our commitment goes beyond compliance — it’s about ensuring peace of mind, so you can focus on what matters most to your business, knowing your data is in safe hands.

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