The range of technologies now integral to the modern workplace has created a complex IT environment that requires proactive management. But few can afford to have IT professionals on staff with a deep understanding of every part of their infrastructure. Ericom fills that gap.
Our dedicated, versatile team brings the required skill sets and knowledge to deliver a full suite of integrated technology services. With a portfolio spanning Unified Communications, Connected Workspace, Digital Health and Infrastructure, Offender Technologies and Horizon365 Managed Services, Ericom is your partner of choice when it comes to IT support.
We adopt your technology vision as our own and draw on our team’s broad expertise and shared passion for excellence to deliver outstanding outcomes.
We partner with the world’s best software developers to build flawless, agile communication systems for your team and customers.
Never before has adaptability in the way organisations collaborate and communicate been so key to their success. The COVID-19 pandemic showed us just how risky it is to rely on on-site infrastructure to deliver fundamental functions of the business such as communication and collaboration.
For organisations that must quickly shift to more mobile systems of working, this can now all be handled in the most secure, cost-effective and efficient manner by a trusted cloud host. These cloud services deliver additional benefits to productivity, quality improvement and day-to-day interactions with each other.
Ericom will assist and manage the transfer of your processes to the cloud with care to ensure seamless implementation.
Digital Health and Infrastructure
Be confident your organisation, staff and those you care for get the most out of modern technology.
Health and education providers are under increased pressure to improve their services, with raised industry standards, limited budgets and stricter governance and oversight. In this climate, how can you ensure that you are accessing the best technology for your organisation, while gaining long-term results and value for money?
With Ericom, you get the support of experts who know how to set you up for success with the best-performing digital products. We integrate your technology for optimal outcomes so you can forget system failures and headaches. Whether you’re in health, education, or other sectors, think of us as your one stop shop for unified technology and infrastructure services – simple and reliable.
Horizon365 Managed Services
Place your technology management into the hands of experts who care.
At Ericom, our versatile team of experts is bound together by a single purpose – to deliver the best possible outcomes for your organisation now and into the future. Horizon365 Managed Services is the experience Ericom delivers to those customers who want to be certain they continue to access the best digital products at the right time. We tend to every detail of your technology investment so that you can leverage your assets and steer your business forward.
As a managed service client you get continual access to our specialist product and industry knowledge, and personable customer service via our Australia-based Service Desk. That way, you can take a strategic and consistent approach to managing your technology assets, so your organisation truly thrives.
We make it possible to mobilise your workforce without compromise.
The benefits of having a mobile workforce are so compelling that many organisations are willing to put up with hidden costs, security threats and process inefficiencies. But there is a way to access the benefits of mobility without the drawbacks. Working collaboratively across locations and being able to act quickly on opportunities can be a powerful advantage – but only when executed properly.
Unlike other providers that focus solely on mobile device and application management, Ericom’s Connected Workspace services are designed to meet your overarching strategic objectives achieving real, measurable outcomes.
We rethink technology to transform correctional facilities enabling connections without compromising control.
Ericom provide law enforcement with critical secure tools to create safer, more efficient correctional institutions. We are committed to being the industry leader in both technology and service for at-risk communities, correctional facilities, corrections officers, inmates and their friends and family. Our partnerships with global leaders in the corrections space ensures we can deliver world class solutions.
Over the last two years we’ve retained 95% of our managed service customers
Here’s what our customers have to say
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
Our highly skilled and vendor certified Australian based Service Desk team provide quality 24/7 x365 service and day-to-day support to maintain customer satisfaction. Technology is a fast-changing landscape that’s why we think beyond traditional managed services offering an extensive range of specialist services to stretch your IT budget further.
Outsourcing your IT management to the experts streamlines your IT operations, facilitates stress-free projects, and keeps IT maintenance costs to a minimum. Our team will help you uncover the right advice and recommendations to thrive.
True Partnership is about building a relationship with our customers that develops well past being simply a supplier. By establishing an honest, collaborative, and transparent connection, you know that you can count on us under all circumstances, no matter how difficult, because we have delivered on our promises.
Through our True Partnership we establish trust – this happens as a result of delivering the right outcomes through our solution design experience and showing the value our expertise provides. We believe that success for all, is realised when we have earned the opportunity of being part of a customer’s technology journey.
Our Trusted Partners
When considering the best fit technologies to achieve your IT strategies, we adopt a vendor agnostic approach – meaning we partner with top tier world-leading hardware and software vendors to offer total hybrid solutions to achieve the best outcomes and return on investment for your business.