Never before has adaptability in the way organisations collaborate and communicate been so key to their success. The COVID-19 pandemic showed us just how risky it is to rely on on-site infrastructure to deliver fundamental functions of the business such as communication and collaboration.
For organisations that must quickly shift to more mobile systems of working, this can now all be handled in the most secure, cost-effective and efficient manner by a trusted cloud host. These cloud services deliver additional benefits to productivity, quality improvement and day-to-day interactions with each other.
Ericom will assist and manage the transfer of your processes to the cloud with care to ensure seamless implementation.
Cloud Telephony and Collaboration
Rolling out the best systems for communication so your business continues to thrive in all circumstances.
Faster internet speeds and improved software mean that having traditional handsets on-premise is an unnecessary cost for many organisations. Instead, they can access fantastic quality calls with live file-sharing and video options via cloud telephony.
Doubling as a customer contact point and staff collaboration tool, cloud telephony makes communication as efficient, organised and reliable as possible – free of the burden of maintaining on-site infrastructure. The latest software ensures any shared company data is securely-managed and delivers useful insights into staff usage patterns.
Businesses set up for cloud telephony enjoy the peace of mind of knowing their team can work flexibly and their systems are highly adaptable in a disaster. The Ericom team prides itself on making the transition to the cloud an enjoyable experience for all with positive outcomes for the business.
Managed Unified Communications
Build capacity and optimise your communication systems without hiring new staff.
Having experts on call 24 hours a day 365 days a year can make all the difference to keeping your digital workforce operating to the best of their ability. As one of our managed service clients, your communications systems will become one of your greatest assets.
Our supportive, personable team of experts will be on-hand to troubleshoot any hold-ups with accessing all the features of your software. Even the slightest technical issues can lead to delays, reduced quality of work and major losses in productivity.
Don’t make the mistake of taking a reactive approach to issues as they surface – get on the front foot with our expert support. You and your staff will be glad to have Ericom working behind the scenes to help everyone get the best out of cloud telephony technology.
Contact Centre and Omni Channel
Exceed customer expectations with centralised, cloud-based communications.
With omnichannel cloud-based contact centres now a new norm for business, the sky is the limit when it comes to the level of service you can provide to your customers. It is much easier now to ensure satisfaction throughout the customer journey, thanks to the integration of various tools such as chatbots, automated voice interaction, outbound campaigns, social media, text, email, and third-party systems.
Not only that, cloud services provide flexible business continuity and disaster recovery plans, allowing your agents to work from anywhere and deliver the best customer experience possible. Our contact centre solutions also have open standard-based APIs and integrate with the major Customer Relationship Management software. Ericom can implement versatile cloud contact centres that are tailored to your needs for today and in the future.
Microsoft Teams Collaboration and Telstra Calling for Office 365
Harness all the world’s best collaboration software has to offer.
Any good project usually comes down to one thing – effective communication between team members. Ericom are experts at seamless implementation of the most widely-used virtual person-to-person collaboration tool. With 145 million daily active users and more joining each day, Microsoft Teams Collaboration and Telstra Calling for Office 365 make it possible for your team to work from anywhere on any device with minimal hassle and maximum efficiency.
Elegantly designed to make navigation as easy as possible, Teams is a user-friendly platform that enables staff to simplify communication leading to fewer email threads and better overall engagement. No wonder 500,000 organisations use it as their default messaging platform.
Teams provides you the most simple, collaborative experience of communicating internally and externally from your desktop – costing as little as 8 dollars per month per user. With many companies shifting to Teams, you can also arrange meetings and share documents with other partners and vendors you work with. Staff have access to productivity features such as shared calendars, sharescreen, file-sharing, chat, channels and video calls/conferencing.
Ericom has built a reputation for rolling out this software in a supportive and straightforward manner for our customers, helping them embrace all it has to offer.
Bring your people together with video conferencing tools that break down barriers.
Thanks to faster internet speeds and improved software, remote conferencing has come a long way from traditional audio-only meetings. The use of video platforms to connect with colleagues, peers and clients is not only convenient and flexible in the modern workplace, but it delivers additional benefits such as adding more structure to meetings, helping build relationships and improving attendance.
Ericom specialises in delivering market-leading video conferencing platforms, which allow two or more people to engage in a live audio-visual call – whether from their desk, dialling-in or with some members gathered in a conference room fitted with a camera. The latest cameras and software make this a dynamic and engaging experience, highlighting who is talking at any one time.
Video conferencing can improve focus, productivity, and team dynamics. The chat feature provides a means for staff to simultaneously listen while jotting down points or questions, and ‘The Quick Question’ hand symbol alerts the meeting host to who has something to add, making it easier for them to manage the group call effectively. Files can also be shared via sharepoint. The Ericom team will ensure you have the right software and hardware properly set up so that video conferencing becomes a valuable and enjoyable experience in your workplace.
Modern Workplace – Work From Home
The most professional way to work beyond the four corners of the office.
Working from home is becoming the new normal. But not all work-from-home setups are equal – you have to get it right. With our expertise in market-leading collaboration software, asset management, security, and the latest digital hardware products, we support businesses to make the transition to a mobile workforce effectively.
Our team is on hand from initial set-up to ongoing support so that you and your staff can work seamlessly between home, office and on the road.
Digital Concierge and Unattended Reception
Make communication and registration a flawless experience for customers.
There are countless benefits to investing in digital concierge and unattended reception services. For a start, each customer gets the same consistent service every time. There is less waiting for the customer and less business downtime – not to mention significant cost-savings.
It affords extra privacy for the customer, and less room for error. While the technology takes care of registration details, the host can focus on what they do best – warmly greeting their client. Ericom’s Installation team are experts in the latest virtual reception software and can customise it to suit your business needs.
Ruggerdised DECT and VoWiFi
Get equipped with cordless technology that makes everyone’s job easier.
In large challenging workplaces such as hospitals, warehouses, and retail environments, ruggerdised digital-enhanced cordless telecommunications and voice over wireless local area networks reduce the cost of on-site communication. They also provide convenience – DECT has a large range and can penetrate through multiple walls and ceilings, while VoWLAN provides a centralised system of communication that can be integrated with other unified communications applications.
Ericom supports companies with every aspect of setting up this wireless technology for optimal performance, from assessing your network requirements to selecting the right equipment and software for you. We’ve rolled out this technology across various sectors from health and aged care to logistics, hospitality and education, delivering improved operational efficiency for these customers.
The sky is the limit for businesses ready to embrace the right digital technologies.
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It is also a cultural shift that requires organisations to continually challenge the status quo and experiment with new technology.
More and more businesses are embracing cutting-edge tools such as artificial intelligence used in sales. They see the direct benefits to customer experience, operational agility, culture and leadership, and workforce enablement.
As specialist systems integrators and experts in product, the Ericom team can help you plan and implement your digital transformation vision.
Here’s what our customers have to say
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
Our Trusted Partners
When considering the best fit technologies to achieve your IT strategies, we adopt a vendor agnostic approach – meaning we partner with top tier world-leading hardware and software vendors to offer total hybrid solutions to achieve the best outcomes and return on investment for your business.