The benefits of having a mobile workforce are so compelling that many organisations are willing to put up with hidden costs, security threats and process inefficiencies. But there is a way to access the benefits of mobility without the drawbacks. Working collaboratively across locations and being able to act quickly on opportunities can be a powerful advantage – but only when executed properly.
Unlike other providers that focus solely on mobile device and application management, Ericom’s Connected Workspace services are designed to meet your overarching strategic objectives achieving real, measurable outcomes.
Best-in-class service support ensures seamless delivery of desired outcomes.
Smart businesses rely on prompt and guaranteed resolution of their standard telecommunication service provider requests. With our team of highly-talented and experienced people, all telecommunication requests are handled expertly and with the care needed to deliver your expected outcomes on time and on budget.
End User and Device Support
Minimise downtime exposure in your business through proactive maintenance and training.
In today’s complex IT environment, organisations need a wide range of technical tools and expertise but can rarely afford to have IT professionals on staff with a deep understanding of every part of their infrastructure. The Horizon365 Support Desk proactively identifies and resolves device problems before they become costly business risks. We also ensure your business gets maximum leverage from its assets through end-user training.
Device Lifecycle Management
Track your assets, harness buyback savings and reduce E-waste with cradle to grave support.
Knowing your assets are secure, functional, well-supported, and associated with the right person is critical. Ericom ensures that all relevant asset, expense and user information is accurately recorded and updated. We also reduce cost barriers, enabling you to deploy the best-available technology at all times through our device buyback program. The management of your entire mobility fleet extends from procurement to end-of-life including recycling of parts.
Endpoint Security Management
Safeguard your business against cyber threats beyond the 4-wall fortress of the office.
With mobile threats rising at a fast pace, users working remotely, and the fast adoption of cloud services, it has never been more important to secure every end-point including your smartphone and tablet fleet. Businesses expose themselves to losses in the hundreds of thousands when their security falls short. Ericom manages and protects access to corporate data on all end-points with continual risk-based assessment and limits on mobile access.
Expense and Asset Management
Harness the commercial gains of accurate asset inventories and strategic reinvestment.
Proactive management of your technology assets could be the next breakthrough for your organisation. But achieving zero waste and getting optimal usage out of your entire mobile fleet won’t happen by accident. Ericom’s dedicated expense and asset management team is highly experienced at identifying excess and anticipating upgrade needs, delivering your business significant cost-savings. Not only that, they possess the time and industry knowledge to ensure every dollar saved is strategically re-directed to help your staff and business consistently get more value out of your assets.
During 2020 lockdowns 95.9% of customers were satisfied with our service levels
Here’s what our customers have to say
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
Our Trusted Partners
When considering the best fit technologies to achieve your IT strategies, we adopt a vendor agnostic approach – meaning we partner with top tier world-leading hardware and software vendors to offer total hybrid solutions to achieve the best outcomes and return on investment for your business.