At Ericom, our versatile team of experts is bound together by a single purpose – to deliver the best possible outcomes for your organisation now and into the future. Horizon365 Managed Services is the experience Ericom delivers to those customers who want to be certain they continue to access the best digital products at the right time. We tend to every detail of your technology investment so that you can leverage your assets and steer your business forward.
As a managed service client you get continual access to our specialist product and industry knowledge, and personable customer service via our Australia-based Service Desk. That way, you can take a strategic and consistent approach to managing your technology assets, so your organisation truly thrives.
Managed IT Infrastructure
We set continual improvement and cost-savings on auto-pilot for your organisation.
With so many digital tools now required to run a business effectively, managing IT infrastructure proactively is paramount. But not all organisations are able to prioritise the time and human resources required to stay on the front foot with accurate asset inventories, plan and pricing reviews, repairs and upgrades.
In this case, having our specialist staff working behind the scenes to manage your IT infrastructure can reduce the stress and cost of a more reactive approach. Don’t be among the countless Australian businesses losing millions of dollars each year due to inefficient IT resources and practices. As a managed service customer of Ericom, you can be sure your organisation will in fact save money, reduce risk exposure, improve productivity, boost staff engagement, and much more.
Safeguard your future and protect your brand with dedicated support from certified cyber security experts.
Cybercrime is a massive global industry that is constantly adapting to take advantage of weak measures and slow-moving companies. Corporate data is big money – and it’s not just major corporations they are after. With workplaces becoming more mobile, and staff accessing devices at multiple locations, it is crucial to get your security right. If you don’t, a simple human error such as opening a malicious email could lead to big financial losses for your company – not to mention a major hit to your reputation.
Our dedicated experts live and breathe cyber security, day in, day out. We bring a wealth of knowledge and experience with companies of different sizes and backgrounds to helping you mitigate your security risks. As a bare minimum, we’ll ensure you are maintaining the government-recommended cyber security measures and best-practices.
Beyond that, we provide that extra set of hands you need to stay on top of alerts and put in place the latest strategies as new threats emerge – because what use are robust security tools without the required continual monitoring, follow-up and remediation? We’ll get to know your business and draw on our experience to tailor the best cyber security solution for you.
Confidence your crucial cloud platforms are operating at full tilt.
A large number of companies’ data is now being hosted by a third-party, from file-storage to project management and collaboration. With so much of the day-to-day functioning of workplaces migrating to the cloud, managing this software has become a 24/7 job. Off-site hosting means you can get continual support from our expert staff without us needing to travel to you. Our friendly Service Desk will get to know your business and ensure your crucial cloud assets are performing optimally.
An extension of your team, Ericom can provide a tailored support plan for your business, where we take care of those areas of software management that your business lacks the bandwidth or specific knowledge to handle. With our support, cloud tools such as collaboration software become a great success and a celebrated asset of the workplace.
Mobility Managed Services
Feel in control of your mobile assets and costs with more insights, accurate reporting and simplified management.
The rapid mobilisation of the workforce in the past decade has forced businesses to take on trying to keep track of a larger number of devices, equipment and plans. But let’s face it – they’d be better off never having to think twice about whether they’re getting the best value for money on equipment, upgrades, services and plans. They should know this is the case without question, and expend no effort, time or stress on what should be a streamlined process baked into their business.
Even if you have staff taking care of this – are there other areas of the business that need their talent and time more? Ericom can deliver the most efficient, reliable solution for managing your mobile fleet. The flow-on effects to other areas of your business will speak for themselves.
Unified Communications Managed Services
Delivering consistent, exceptional technology experiences for your staff and customers.
Migrating communication and collaboration tools to the cloud opens a world of opportunity to reimagine how your business operates. Seamless integration between communication channels drives efficiency, productivity, quality gains and employee engagement.
As businesses become reliant on these cloud-based services, it is critical to ensure operability at all times – if something goes wrong the whole business could come to a halt. Take the burden off your shoulders by enlisting our dedicated support team to ensure your platforms are effectively tuned, secure, operational, and highly-available at all times.
Resourcing as a Service
Quick and hassle-free recruitment of the right skillset at the right time.
Need a level 1 engineer, a network engineer, project manager or maybe a CIO? Ericom has a pool of talent ready to go to slot into any requirement you have, backed by our entire team. Tailored to your time needs, and project requirements we provide you with that resource, whether it’s on a part or full-time basis, for short or long-term contracts. That IP is then learnt and documented by the Horizon365 Managed Services team for any future re-engagement.
Unlike traditional recruitment, we can build a relationship where you get to know our team and hire talent as needed. Not only that, we get to know your business so you can draw on our specialist knowledge again in future. That way your time investment into a resource is never wasted as it so often is with temporary contracts who move on to other opportunities.
IoT Managed Services
Reliable management of the smart tools you and your customers depend on.
The advent of IoT has added another layer of complexity when it comes to managing technology assets successfully. There is additional hardware to take care of and a larger volume of data going through your network, which needs to be stored correctly and safely.
IoT must be managed in the same way that you would manage the cloud, UC, mobility fleet, and infrastructure you rely on – proactively. A reactive approach can cause delays, inefficiencies, customer dissatisfaction and even safety concerns. Our team supports you with a full range of services from site-assessments, product selection and cabling to implementation, asset tracking and ongoing maintenance.
The integration of our services ensures you get maximum value as a managed service client. Thanks to the broad skillsets of our team, we can be your main touchpoint for all aspects of IoT management – simple, cost-effective and efficient.
Software as a Service
A single point of contact for all things SaaS.
If you’re considering migrating your legacy platforms to the latest cloud applications, Ericom can make this process a whole lot simpler and easier. We’ve helped hundreds of happy clients implement new platforms in their workplaces, ensuring the migration goes smoothly so you and your staff never look back.
Once your new software is up and running, we remain available 24/7, 7 days a week to troubleshoot any issues your system or staff are having with it. Not only that, we can assess how your tools are performing and make recommendations for staff training, security and any required upgrades to your infrastructure and related software.
Our team are experts on all enterprise-grade applications – we know what is required to make sure software is supported, up-to-date and delivering the best outcome for your business. With cloud services offering an affordable cost structure, more businesses can now access these incredible tools, which are unlocking productivity in ways we previously never thought possible. What are you waiting for?
Strategic consulting to help you plan, design and maintain the best IT solutions.
Ericom’s market-leading delivery framework makes for a seamless journey for our managed professional services clients. With our end-to-end solutions, you get peace of mind, consistency, uniformity, confidence, minimal variables – and true partnership. We embed ourselves into your business to gain full understanding before working with you to design and deploy outstanding technology solutions and strategies. As product specialists, we make it a priority to continually test the latest IT tools and software so that we can expertly advise our clients.
We have the skillsets and capacity to help businesses with a full suite of technology services including tender design, expense and asset management, security and network health checks, network design, office relocations, product selection, Microsoft service deployment, and digital transformation strategy.
Here’s what our customers have to say
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
Our Trusted Partners
When considering the best fit technologies to achieve your IT strategies, we adopt a vendor agnostic approach – meaning we partner with top tier world-leading hardware and software vendors to offer total hybrid solutions to achieve the best outcomes and return on investment for your business.