Insider News

There’s been a lot happening at Ericom in recent years, from transitioning through a company merger to carving out new niches in exciting fields for innovation. Here you’ll find everything you need to know about latest developments at Ericom, project highlights, and industry insights from our team.

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Pursuit of excellence firmly in sight.

ARN is proud to announce the finalists of an enhanced Innovation Awards in 2021, housing a record-breaking number of submissions in what will be the largest celebration of ecosystem excellence in delivering transformative customer solutions across Australia.

Representing the entire Australian ecosystem, 315 finalists (including 85+ individuals) make the shortlist from a pool of over 195 organisations and more than 470 nominations, spanning partner, start-up, telco, vendor and distributor businesses.

“ARN congratulates Ericom on becoming a finalist in the Enterprise and Think Differently categories,” said Cherry Yumul, vice president of Strategic Partnerships and Innovation at IDG. “The 15th running of ARN Innovation Awards has undoubtedly captured the most challenging yet transformative period of the Australian channel.

“On the one hand, battling against the odds to keep businesses running during COVID-19 lockdowns and restrictions, yet on the other, raising the bar for industry excellence through the deployment of bleeding-edge technologies and solutions. Such juxtaposition perfectly illustrates the DNA of this industry – tough and transformative in equal measure.

“Enormous credit to the market-leading companies and individuals continuing to press ahead in helping customers innovate at pace – despite the notable difficulties – which once again demonstrates the depth of transformation taking place across the country. Congratulations Ericom, nothing can stop your pursuit of excellence.”

In 2021, Innovation Awards will honour the channel across eight categories, spanning Partner Innovation, Tech Innovation, Australia-wide Innovation, Start-up Innovation, Personal Innovation, Vendor Innovation, Distributor Innovation and Hall of Fame.

In streamlining the program, the aim is to increase focus on the pace-setters of the local market, those revving up the innovation engine and powering ahead in the delivery of transformative solutions and services.

Reflective of a diverse technology network, finalists range from large-scale multinational consultancy firms to emerging start-ups, alongside leading system integrators, managed service providers and solution consultants, plus cloud specialists, independent software vendors, boutique agencies and application developers. This is in addition to channel-centric vendors, telecommunications providers and supply chain experts.

Within this standout group, finalists are located across the entire country and represent all states and territories, spanning New South Wales, Victoria, Queensland, Australian Capital Territory (ACT, South Australia, Western Australia, Tasmania and Northern Territory. Collectively, Innovation Awards in 2021 stands tall as the leading forum for setting the industry benchmark for ecosystem excellence across Australia.

The winners will now be selected by an executive panel of industry judges – acknowledging creativity, innovation and excellence – before being announced at a celebration dinner at ICC Sydney on Thursday 9 December.

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ARN Innovation Awards 2021 Finalist

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Microsoft Surface Hub the future of collaboration is here

Microsoft Surface Hub the future of collaboration is here

Unlock the power of your people with tech that brings meetings to life.

If there is one silver lining from the pandemic we’d like to celebrate, it’s the accelerated adoption of cloud tools that help teams collaborate more effectively and from anywhere.

In the past year we have seen so many businesses radically improve productivity by getting video conferencing and collaboration right. Staff can now work more flexibly from home, on-site or any other location. This change, long overdue for many companies, has reduced downtime, improved operational efficiency, boosted connectivity between interstate offices, saved money and minimised the risk of relying on on-site assets.
But as technology is always one step ahead, the reality is Microsoft Teams Calling for Office 365 is just the beginning of digital transformation for the modern-day hybrid office.

Cue the arrival early this year of the second generation of the Microsoft Surface Hub family, Microsoft Surface Hub S2 For Business.

Like a shared, floating PC with more collaboration features than any device your staff have laid their hands on, this virtual whiteboard-on-wheels really does take interactive meetings, video conferencing and remote teamwork to a whole new dimension.

It is no exaggeration to say a tool like this could be a game-changer for improving team cohesion and communication flow, and enhancing the way staff develop and execute their ideas. And what business doesn’t pine for all of that?

Hub S2 is essentially everything you could ask for to conduct a frictionless, immersive meeting with on-site staff, as well as remote team members dialing in from home or other office locations. Sixty percent lighter than its predecessor, Hub S2’s sleek, ultra-thin surface has one-touch access to natively run Microsoft Whiteboard and all the familiar Microsoft 365 apps including Teams, Office and Skype Calling for Business.

Every detail has been designed to make remote teamwork as vivid, interactive and seamless as possible – from the neat snap-back design of the detachable 4K camera to the precision-inking pen that tidies up your handwriting.

As a results-driven systems integrator hovering on the bleeding edge, we love nothing more than helping our clients make the right technology investments at the right time.

Extract the best the Hub has to offer with support from Ericom. Providing expertise in unified communications and software-integration, Ericom is now on board as a supplier of the Hub S2. We can seamlessly implement Hub S2 in your workplace, while also offering cost-effective managed service options that ensure you get the most out of this transformative tool.

If your business is about bringing teams together across office boundaries and helping them do their best work, Surface Hub 2S could deliver the next big breakthrough for your organisation. You’ll wonder how you managed without it.

Hub S2 in a nutshell

  • Available in 85” for larger rooms and 50” for smaller spaces with stand and trolley options
  • Brilliant 4K camera, far-field mics and crystal-clear speakers project larger than life image and sound quality from the meeting room to remote desks and back again
  • Hub S2 can be mounted on a wall or on wheels for added flexibility, making it suited to the post-pandemic office where hot-desking is more common and some offices have downsized
  • Interactive whiteboard tools like the Surface Hub 2S Pen provide a new perspective on familiar apps and promote higher levels of engagement and creativity – up to three pens can used simultaneously and the pen is so responsive it looks and feels like real ink on the screen
  • Two-hour battery charge, allowing for meetings to be conducted literally anywhere
  • One-touch access to all the familiar Microsoft apps without the need for any other device in the room
  • Creates a dynamic office energy, with team members moving around the screen while collaborating live with remote team members who appear crystal-clear on the screen
  • Promotes better comprehension, brainstorming, and problem-solving and more active participation from otherwise passive meeting members
  • Supports social distancing with less team members required in one space to conduct an engaging and productive meeting
  • Multiple screens can be tiled together or used side-by-side for a larger display
  • Empowers leadership to do more in a visually compelling way

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Microsoft Surface Hub the future of collaboration is here

Closing the digital gap in country schools

Closing the digital gap in country schools

Helping rural and regional students access high-performing internet.

One of the benefits of working with a medium sized company like Ericom is the relationships we are able to build. A recent example of our True Partnership philosophy in action was our work with 56 rural and regional schools across NSW as part of the Connected Country Schools Wi-Fi program.

CCS was a $46 million dollar state government project that has significantly improved connectivity for 180,000 regional and rural school students in 900 schools across NSW. Thanks to major installations of high performing Wi-Fi infrastructure, these country kids now have better access to online learning tools and resources, streaming media, global educational institutions and more.

Ericom played an important role in the delivery of this project, which took place between 2017 and 2019. Our cabling team rolled out complete wireless network upgrades in 56 schools throughout NSW, from Albury all the way to Tamworth. As a result of our efficiency, flexibility and high-standards, Ericom became one of the trusted partners for this project.

Ericom was then called in to do remediation works in schools where there were outstanding defects left by other contractors. This led to further engagement with the Department of Education on communications works and customised communications solutions in rural and regional schools. We ended up doing 20 sites across the state, and our work for the DoE continues.

“We are now working on the metro schools network uplift (MNU), completing full wireless replacements to enable 10-gig capabilities over optical fibre,” says Digital Health and Infrastructure Team Leader Tate English.

Ericom is also taking part in similar works for the state’s rural access gap network uplift (RAGNU).

A big take-home from our success on the CCS project is that doing the job well – being meticulous, courteous and not cutting corners – pays off.

Well done to the team of 15 in our cabling department who are doing us proud with their commitment to invisible excellence.

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Contributed by: Tate English, Digital Health and Infrastructure Team Leader

Closing the digital gap in country schools

Improve enterprise telephony by pairing MiCloud Connect with Microsoft Teams

Improve enterprise telephony by pairing MiCloud Connect with Microsoft Teams

Make the most of your communications investment without sacrificing enterprise telephony features.   

The way we work has changed dramatically over the past few years. As organisations begin to re-evaluate what their ‘new’ business model and policies will entail moving forward, one thing we all know is that the typical office structure has come and gone. In a knee jerk reaction, many businesses applied short-term fixes at rapid pace to facilitate remote working solutions merely to stay afloat. Now however, attention is focused on long-term technology strategies.  

One part of many business communications strategies that has come to the forefront over the past year is Microsoft Teams. A collaboration tool that comes with Office 365 subscriptions, Microsoft Teams has a few limitations. Specifically, Microsoft Teams does not have full enterprise telephony functionality. 

A solution is at hand. To give Microsoft Teams users a true telephony option, Mitel has introduced MiCloud Connect for Microsoft Teams. 

MiCloud Connect and Microsoft Teams can be a powerful combination for your business providing a solution that integrates cloud telephony into the Teams interface to deliver a completely unified enterprise communication and collaboration experience. Best of all if you are an existing Microsoft Teams user no special licenses are required so scaling and customising solutions to meet your organisation’s every need can be achieved at no additional cost. 

With MiCloud Connect for Microsoft Teams you can enhance your investment in Microsoft with the telephony features your business needs to stay productive with a better experience. Now could be the time to re-evaluate communication workflows to ensure your business and team have the tools you need for long-term success. 

Integration options 

Click to dial and hotkeys 

  • Create hotkeys for dialling direct from the Microsoft Teams application  
  • With web diallers, get click-to-dial functionality when using the web-based Microsoft Teams application 

MiTeam meetings bot 

  • The Mitel Assistant is a bot that allows users to launch a MiTeam Meeting directly in the Microsoft Teams app through 1:1 or group chats. Users can easily escalate from chat to video 

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Improve enterprise telephony by pairing MiCloud Connect with Microsoft Teams

SD-WAN an Australian perspective

SD-WAN an Australian perspective

SD-WAN is not easy. There, I said it.

Vendors would have us believe that implementation of SD-WAN is ‘simple’ and ‘easy’. That may hold true for greenfield businesses with a handful of sites but in the real world, organisations that stand to benefit the most from SD-WAN tend to be multi-site, have data centre requirements, consume Cloud services and run a plethora of business applications over their traditional Wide Area Network. For these customers, SD-WAN is NOT easy.

There is no SD-WAN standard, each vendor – and there are many – implements their SD-WAN product differently with unique features, functionality, approach and value proposition. The devil is in the detail and the ‘under the hood’ nuances of each vendor is mind-bogglingly complex even for the seasoned network engineers among us.

In my view, SD-WAN’s global audience is targeted towards nations where an Internet-Internet SD-WAN solution makes sense, connecting two diverse Service Provider’s internet services into an SD-WAN appliance and allowing the SD-WAN solution to choose the internet path with the lowest latency, packet loss and jitter to the destination resource.

Whilst this may work effectively in places like the USA, here in Australia, the drive for an assured network with guaranteed packet delivery and Quality of Service to support critical Business Applications sees many organisations adopt an augmented approach with MPLS-Internet services in their SD-WAN.

Most multi-site Domestic Australian businesses we consult with utilise a range of WAN connectivity technologies including MPLS, Layer 2 and Internet services and have complex existing route-based networks with each underlay technology providing unique characteristics and value, and each playing a part in a properly considered SD-WAN architecture.

I find that without a deep understanding of your existing network, the considered impact of an SD-WAN solution into a network and the co-existence of legacy and SD-WAN offices, the true benefit of SD-WAN remains unrealised or worse yet, a failed migration to SD-WAN.

Here at Ericom, we understand the complexities and challenges of implementing small, medium and large-scale SD-WAN solutions and believe taking the time to properly consult with your business, understand the existing network, and consider the impact of migration through our bespoke High Level and Low Level Designs.

We find this approach ultimately aides the successful implementation of SD-WAN whilst delivering a true return on investment. At face-value, an SD-WAN solution may look easy but experience tells us that it’s not.

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Contributed by: Adam Khan, Solutions Group Team Technical Services

SD-WAN an Australian perspective

Ericom set to deliver more services than ever

Ericom set to deliver more services than ever

The acquisition of MSP provider proves successful venture.

When Ericom purchased Melbourne based managed services provider M2K Technology Solutions in January 2020 the intention was clear, they would operate as two separate businesses and integrate mobility services in to their NSW offering.

Enter Covid-19, a global pandemic that would invariably reset Ericom’s course for the future. Ericom CEO Kyle Page shared “We had just purchased M2K and two months later were in total lockdown, talk about a curve ball. We had to move 100+ staff from both businesses to work from home in a matter of days – that was probably when it was first evident, we were dealing with something really special.”

As remote working days turned into weeks that turned into months what the Ericom Executive team noticed unfolding was two companies there were harmoniously syncing across multiple layers of the business. “It was a no brainer” Page said. “The capabilities each company brought to the fold perfectly filled the service offering gaps in each business and when we combined this with the unique team integration, it was evident the way forward was to join the knowledge, skills, and services to create one formidable technology partner.”

Delivering latest technologies and service remains Ericom’s priority. Now with a combined team of over 100 Ericom can offer access to a wider range of experts which means they can ensure the right skilled person, regardless of geographic location, is assigned to provide the right solutions for your business. “We now have more technicians to provide fast and effective support and boast a broader skillset matrix with a reach from New Zealand to Western Australia and down the eastern seaboard covering the various time zones at different times of the year.”

Page said “Our objective is to continue delivering greater outcomes for businesses, their people and customers to ensure they thrive. It is our belief that we can absolutely achieve this through collaboration, being accountable and dependable, and delivering measurable value.”

When asked what was key to Ericom’s success Page said “Happy staff create happy customers is our internal focus, and Ericom’s external focus is helping customers find monetary savings in these tough times while deploying/upgrading technology to meet the new and fast changing landscape.”

Ericom is a fast-growing technology solutions company and a Telstra Enterprise Global Partner with offices in Melbourne, Sydney and Wollongong, leveraging best of breed in connectivity, carriage, and multi-cloud strategies. They have a very experienced technical and professional services team providing managed services, professional services, managed mobility, and implementation across multiple vendors and leading software companies across the globe.

Both companies will officially be operating under the Ericom name from 1 July 2021.

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Shane O’Hearn and Kyle Page

Ericom set to deliver more services than ever

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