Insider News

There’s been a lot happening at Ericom in recent years, from transitioning through a company merger to carving out new niches in exciting fields for innovation. Here you’ll find everything you need to know about latest developments at Ericom, project highlights, and industry insights from our team.

It’s official, we’re one of the Best Places to Work in Australia 2022

It’s official, we’re one of the Best Places to Work in Australia 2022

We’re pretty chuffed to be officially named among the top 40 places to work in the nation.

When we ventured into Australia’s Biggest Workplace Study with WRK+ we had two main objectives in mind: understanding what is most important to our team, and to gain insight as to where Ericom sits compared to other Australian workplaces. Earning a place on the coveted 2022 Best Places to Work list was the cherry on top.

The WRK+ benchmark survey provided us a unique opportunity to take a thorough look under the bonnet providing us clear visibility into our areas of strength and areas for opportunity to make Ericom even better. While 2022 was Ericom’s first year participating in a survey of this nature, we are no stranger to conducting our own staff happiness surveys. We have long understood that ‘happy staff’ are the backbone to our success.

We had responses from 97 per cent of our staff, who took the time to provide Ericom a rating on a whole range of areas, from interdepartmental cohesion to pay and sense of purpose. This participation from staff demonstrates the high level of engagement and team spirit we have here at Ericom.

Staff responses made up 60% of our final score, and company culture (based on our policies and ethos) made up 40% of our score.

We are proud of this outcome, but also inspired to lift that score even higher in the years to come. At Ericom, we like to set ambitious targets for our staff because we believe in their potential. But we also take the same approach to management, so it is our goal to keep working our way up that list. We know we can, and we know if we do, our staff and our customers will thank us.

We would like to congratulate and thank everyone who makes up Team Ericom, we are so proud of how you all shine and what you accomplish every day.

2022 saw 59,831 employees from 127 organisations participate in the WRK+ Best Places to Work study. 

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We're a great bunch

It’s official, we’re one of the Best Places to Work in Australia 2022

We are leaving a positive trace

We are leaving a positive trace

We care about our carbon footprint; We are so passionate about it we’ve just become carbon neutral.

Fresh air. Clean waterways. Fertile lands. Mother nature has certainly created and gifted us countless natural resources that over time sadly many of us have taken for granted. However, recognising the effects of human-caused global changes is one step towards resetting a brighter future for our future generations.

There is no doubt we are at a defining moment in time, we can make a difference via change. Individuals and businesses need to take responsibility to lessen the impact we make on the earth, that’s why Ericom has proudly joined forces with Trace. Trace makes it easy for us to estimate and offset our emissions.

Ericom is officially a carbon neutral business. This means for every tonne of CO2 we offset, Trace buys a carbon credit from one of their amazing projects, they also plant trees because trees are awesome and have long lasting environment impact because they draw down CO2 throughout their lifetime.

“We think globally but act locally. Ericom along with our employees and customers will play a part in restoring the riches of the earth. We are very passionate about spearheading our programs to reduce waste, reduce plastic use, to reduce energy use, deployment to solar energy, reduce dependencies on cars, and to announce Ericom is now carbon neutral. Ericom will be offering products and services with a carbon offset program to help our customers on our same journey.” said Kyle Page, CEO.

Perhaps our passion for the environment stems from a diverse set of upbringings the leadership team bring to the fold. We recognise it is the small details that can make a great impact, recently introducing a more sustainable contactless digital business card system, eliminating the need for printing traditional cards.

Becoming carbon neutral is our step to making a difference to environmental sustainability. You can track how many CO2 emissions we have removed from the atmosphere and read about the projects we are supporting via our Trace impact report. View report >  

We are committed to taking positive climate action and will continue to look for pathways to further reduce our footprint for the earth and its people.

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In proud partnership

We are leaving a positive trace

#66 – AFR Fast 100

#66 – AFR Fast 100

Australia’s fastest growing companies for 2021 has been announced.

Each year the Financial Review recognise fast performing companies in Australia. The AFR is an Australian business-focused daily print and digital newspaper covering current business and economic affairs of Australia and the world with a readership of 3.504 million people.

Businesses who make the list must turnover more than $500,000, have more than one main customer, the majority of revenue must be generated organically, and non-publicly listed companies must provide third-party verification of revenue from an external accountant or auditor.

In our debut appearance Ericom ranked at number 66 achieving a growth of 47.7% FY19-21. Ericom has committed to an exceptional level of success over the last five years largely contributed to the drive and determination of our dedicated team and the acquisition of Melbourne based M2K Technology Solutions that saw our capability and profitability increase proportionately.

Featuring in the AFR Fast 100 is one of many recognitions Ericom has achieved this year.

  • CRN Impact Awards 2021 – Customer Experience Award
  • CRN Impact Awards 2021 – Channel Collaboration Award
  • CRN Fast 50 – Ranking #30

You can read the full account of our success as seen in the Australian Financial Review:

Read article >


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2021 debut appearance

#66 – AFR Fast 100

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Pursuit of excellence firmly in sight.

ARN is proud to announce the finalists of an enhanced Innovation Awards in 2021, housing a record-breaking number of submissions in what will be the largest celebration of ecosystem excellence in delivering transformative customer solutions across Australia.

Representing the entire Australian ecosystem, 315 finalists (including 85+ individuals) make the shortlist from a pool of over 195 organisations and more than 470 nominations, spanning partner, start-up, telco, vendor and distributor businesses.

“ARN congratulates Ericom on becoming a finalist in the Enterprise and Think Differently categories,” said Cherry Yumul, vice president of Strategic Partnerships and Innovation at IDG. “The 15th running of ARN Innovation Awards has undoubtedly captured the most challenging yet transformative period of the Australian channel.

“On the one hand, battling against the odds to keep businesses running during COVID-19 lockdowns and restrictions, yet on the other, raising the bar for industry excellence through the deployment of bleeding-edge technologies and solutions. Such juxtaposition perfectly illustrates the DNA of this industry – tough and transformative in equal measure.

“Enormous credit to the market-leading companies and individuals continuing to press ahead in helping customers innovate at pace – despite the notable difficulties – which once again demonstrates the depth of transformation taking place across the country. Congratulations Ericom, nothing can stop your pursuit of excellence.”

In 2021, Innovation Awards will honour the channel across eight categories, spanning Partner Innovation, Tech Innovation, Australia-wide Innovation, Start-up Innovation, Personal Innovation, Vendor Innovation, Distributor Innovation and Hall of Fame.

In streamlining the program, the aim is to increase focus on the pace-setters of the local market, those revving up the innovation engine and powering ahead in the delivery of transformative solutions and services.

Reflective of a diverse technology network, finalists range from large-scale multinational consultancy firms to emerging start-ups, alongside leading system integrators, managed service providers and solution consultants, plus cloud specialists, independent software vendors, boutique agencies and application developers. This is in addition to channel-centric vendors, telecommunications providers and supply chain experts.

Within this standout group, finalists are located across the entire country and represent all states and territories, spanning New South Wales, Victoria, Queensland, Australian Capital Territory (ACT, South Australia, Western Australia, Tasmania and Northern Territory. Collectively, Innovation Awards in 2021 stands tall as the leading forum for setting the industry benchmark for ecosystem excellence across Australia.

The winners will now be selected by an executive panel of industry judges – acknowledging creativity, innovation and excellence – before being announced at a celebration dinner at ICC Sydney on Thursday 9 December.

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ARN Innovation Awards 2021 Finalist

Congratulations Ericom on becoming a finalist at ARN Innovation Awards

Microsoft Surface Hub the future of collaboration is here

Microsoft Surface Hub the future of collaboration is here

Unlock the power of your people with tech that brings meetings to life.

If there is one silver lining from the pandemic we’d like to celebrate, it’s the accelerated adoption of cloud tools that help teams collaborate more effectively and from anywhere.

In the past year we have seen so many businesses radically improve productivity by getting video conferencing and collaboration right. Staff can now work more flexibly from home, on-site or any other location. This change, long overdue for many companies, has reduced downtime, improved operational efficiency, boosted connectivity between interstate offices, saved money and minimised the risk of relying on on-site assets.
But as technology is always one step ahead, the reality is Microsoft Teams Calling for Office 365 is just the beginning of digital transformation for the modern-day hybrid office.

Cue the arrival early this year of the second generation of the Microsoft Surface Hub family, Microsoft Surface Hub S2 For Business.

Like a shared, floating PC with more collaboration features than any device your staff have laid their hands on, this virtual whiteboard-on-wheels really does take interactive meetings, video conferencing and remote teamwork to a whole new dimension.

It is no exaggeration to say a tool like this could be a game-changer for improving team cohesion and communication flow, and enhancing the way staff develop and execute their ideas. And what business doesn’t pine for all of that?

Hub S2 is essentially everything you could ask for to conduct a frictionless, immersive meeting with on-site staff, as well as remote team members dialing in from home or other office locations. Sixty percent lighter than its predecessor, Hub S2’s sleek, ultra-thin surface has one-touch access to natively run Microsoft Whiteboard and all the familiar Microsoft 365 apps including Teams, Office and Skype Calling for Business.

Every detail has been designed to make remote teamwork as vivid, interactive and seamless as possible – from the neat snap-back design of the detachable 4K camera to the precision-inking pen that tidies up your handwriting.

As a results-driven systems integrator hovering on the bleeding edge, we love nothing more than helping our clients make the right technology investments at the right time.

Extract the best the Hub has to offer with support from Ericom. Providing expertise in unified communications and software-integration, Ericom is now on board as a supplier of the Hub S2. We can seamlessly implement Hub S2 in your workplace, while also offering cost-effective managed service options that ensure you get the most out of this transformative tool.

If your business is about bringing teams together across office boundaries and helping them do their best work, Surface Hub 2S could deliver the next big breakthrough for your organisation. You’ll wonder how you managed without it.

Hub S2 in a nutshell

  • Available in 85” for larger rooms and 50” for smaller spaces with stand and trolley options
  • Brilliant 4K camera, far-field mics and crystal-clear speakers project larger than life image and sound quality from the meeting room to remote desks and back again
  • Hub S2 can be mounted on a wall or on wheels for added flexibility, making it suited to the post-pandemic office where hot-desking is more common and some offices have downsized
  • Interactive whiteboard tools like the Surface Hub 2S Pen provide a new perspective on familiar apps and promote higher levels of engagement and creativity – up to three pens can used simultaneously and the pen is so responsive it looks and feels like real ink on the screen
  • Two-hour battery charge, allowing for meetings to be conducted literally anywhere
  • One-touch access to all the familiar Microsoft apps without the need for any other device in the room
  • Creates a dynamic office energy, with team members moving around the screen while collaborating live with remote team members who appear crystal-clear on the screen
  • Promotes better comprehension, brainstorming, and problem-solving and more active participation from otherwise passive meeting members
  • Supports social distancing with less team members required in one space to conduct an engaging and productive meeting
  • Multiple screens can be tiled together or used side-by-side for a larger display
  • Empowers leadership to do more in a visually compelling way

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Microsoft Surface Hub the future of collaboration is here

Closing the digital gap in country schools

Closing the digital gap in country schools

Helping rural and regional students access high-performing internet.

One of the benefits of working with a medium sized company like Ericom is the relationships we are able to build. A recent example of our True Partnership philosophy in action was our work with 56 rural and regional schools across NSW as part of the Connected Country Schools Wi-Fi program.

CCS was a $46 million dollar state government project that has significantly improved connectivity for 180,000 regional and rural school students in 900 schools across NSW. Thanks to major installations of high performing Wi-Fi infrastructure, these country kids now have better access to online learning tools and resources, streaming media, global educational institutions and more.

Ericom played an important role in the delivery of this project, which took place between 2017 and 2019. Our cabling team rolled out complete wireless network upgrades in 56 schools throughout NSW, from Albury all the way to Tamworth. As a result of our efficiency, flexibility and high-standards, Ericom became one of the trusted partners for this project.

Ericom was then called in to do remediation works in schools where there were outstanding defects left by other contractors. This led to further engagement with the Department of Education on communications works and customised communications solutions in rural and regional schools. We ended up doing 20 sites across the state, and our work for the DoE continues.

“We are now working on the metro schools network uplift (MNU), completing full wireless replacements to enable 10-gig capabilities over optical fibre,” says Digital Health and Infrastructure Team Leader Tate English.

Ericom is also taking part in similar works for the state’s rural access gap network uplift (RAGNU).

A big take-home from our success on the CCS project is that doing the job well – being meticulous, courteous and not cutting corners – pays off.

Well done to the team of 15 in our cabling department who are doing us proud with their commitment to invisible excellence.

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Contributed by: Tate English, Digital Health and Infrastructure Team Leader

Closing the digital gap in country schools

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From the skies

Technology and nature working at its best.