Streamline your communications with an all-in-one platform: voice, video, and messaging combined.
In today’s business world, effective communication and collaboration are essential for success. Luckily, unified communications (UC) offers an innovative solution to centrally manage communication channels, such as email, video conferencing, and chat. Say goodbye to wasted time coordinating meetings or tracking down colleagues!
With UC, you can streamline communication channels, work from anywhere, and keep your valuable data safe from cyber threats. As a leading provider of UC, the team at Ericom have put together our Top Ten uses for UC to help your business increase productivity, reduce costs, and improve customer experience. See how unified communications can be the solution you’ve been searching for.
1. Increased productivity
By having all of your communication channels in one place, teams can save time by quickly finding the information they need without having to search through multiple systems or applications. Additionally, employees are able to work from anywhere with secure access to files and data on any device. This helps streamline processes, improves productivity, and reduces costs associated with manual labour.
2. Improved customer experience
Customers have come to expect quick response times when inquiring about products or services. With unified communications, your business can handle customer inquiries quickly and efficiently with automated responses and routing capabilities. This helps provide customers with a better overall experience. It also frees up resources that would otherwise be dedicated to manually responding to customer inquiries.
3. Enhanced security
Unified communications systems are highly secure and encrypted with multiple layers of protection against cyber threats such as malware or ransomware attacks. By utilising these security measures, businesses can ensure that data is safe from malicious actors while also protecting your customers’ sensitive information from harm’s way.
4. Increased mobility
Employees no longer need to be chained to their desks in order to stay connected with colleagues or clients. They can access unified communications systems from any location using a laptop or mobile device thanks to cloud hosting solutions. This makes it much easier for workers who travel frequently or who prefer working remotely on occasion without sacrificing collaboration opportunities with team members based in other parts of the world.
5. Reduced costs
By moving away from traditional landlines and desk phones towards VoIP-based systems, businesses can drastically reduce your phone bills by leveraging internet-based calling plans rather than traditional phone lines. Traditional options cost significantly more over time due to additional fees and taxes imposed by carriers. Additionally, since many unified communications solutions offer free or discounted usage plans for large organisations, businesses can take advantage of these savings opportunities as well in order to maximise their bottom line each month.
6. Better collaboration opportunities
Features such as instant messaging, video conferencing, file sharing, audio conferencing, document collaboration tools, task management applications, project management software, virtual whiteboards, and screen-sharing platforms make collaborating easier. Through unified communications platforms like Microsoft Teams, it has never been easier for teams within your organisation (or even across different organisations) to collaborate on projects quickly and efficiently without ever needing to leave their desks.
7. Improved communication channels
Through the use of integrated communication, teams can stay connected regardless of physical location. These real-time methods of communication help keep employees engaged by allowing them more freedom when interacting with colleagues both inside and outside the office.
8. Increased accessibility options
Unified communications solutions often feature accessibility options that allow users with disabilities or special needs easy access when using various technologies included within the platform. For example, features such as speech recognition software allow users who may have difficulty typing due to physical issues easily convert spoken words into text documents that can then be shared amongst team members.
9. Advanced analytics
The use of advanced analytics within a unified communications system allows your business to collect valuable insights about how people are using certain technologies within the platform so that processes may be improved over time. These analytics also help identify potential areas where new features may need to be added in order to increase user satisfaction while helping reduce costs associated with inefficient usage habits.
10. Higher quality calls
By utilising VoIP technology within a unified communications system rather than traditional landlines or desk phones, businesses have access to higher quality calls due to less interference caused by the distance between callers. Additionally, VoIP-based calls eliminate dropped calls due to poor signal strength, which often occurs when relying solely on cellular networks during conversations taking place across multiple locations at once. The use of high-definition voice technology also ensures crystal clear audio quality, making it easier for participants to communicate and collaborate effectively. Overall, this leads to more productive conversations and helps to reduce the frustration often associated with poor call quality.
Unified communications offer many benefits to businesses, especially as remote working setups continue to be implemented. By focusing on creating reliable methods for staying connected virtually and efficiently through UC solutions, your teams can remain productive and engaged regardless of circumstances. Let the team at Ericom help your business today. Contact us through our website, and let’s plan your perfect solution.
14 February, 2023