Ericom provide law enforcement with critical secure tools to create safer, more efficient correctional institutions. We are committed to being the industry leader in both technology and service for at-risk communities, correctional facilities, corrections officers, inmates and their friends and family. Our partnerships with global leaders in the corrections space ensures we can deliver world class solutions.
We’re delivering more than just technology solutions.
Information and communications technology (ICT) has transformed the corrections space like never before. The introduction of inmate tablets can help modify behaviour, enable communication, and increase security and control allowing correctional facilities to focus on operational efficiencies.
Our modified tablets provide inmates innovative ways to stay connected with loved ones while offering access to restricted entertainment applications and education tools helping prepare them for life after release.
Call Process and Recording
We identify end user personas and focus on experiences that allow them to thrive.
Our systems have integrated capabilities that time, monitor, capture, and store inmate phone conversations in real-time. This empowers facility staff to be more efficient and responsive. Secure phone calls, video visits, and messages allow inmates to stay connected with family and friends in a controlled environment, resulting in fewer confrontations, a decrease in violence, and less opportunity for distributing contraband.
Secure Management Technologies
Create locked-down environments unique to the corrections industry giving you total control.
Our transformative, multi-layered security solution processes all network traffic. Only requests and responses that meet predefined requirements are allowed to pass. Extra threat measures ensure any communications that could introduce risks such as spam or phishing, device-to-device communication and file transfers are avoided – all the while allowing inmates to access locked-down content without navigating to tablet settings or the internet.
Inmate Education and Behaviour
We’re bringing a new wave of benefits for both corrections staff and inmates.
Studies have shown that education improves an inmate’s chances of not reoffending. We install learning management and rehabilitation applications designed to educate and prepare inmates for work and relationships, enabling more successful re-entry into society.
Introducing tablets allows inmates to turn long stretches of idle, negative time into active, engaging, and constructive time which has been shown to assist in improved inmate behaviour.
89.7% of families were either satisfied or very satisfied with our offender video visit solution
Here’s what our customers have to say
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
Our Trusted Partners
When considering the best fit technologies to achieve your IT strategies, we adopt a vendor agnostic approach – meaning we partner with top tier world-leading hardware and software vendors to offer total hybrid solutions to achieve the best outcomes and return on investment for your business.