Stability before disruption
Managed IT, cyber security, communications, infrastructure, mobility, monitoring and AI, designed and operated by one Australian team. We monitor the platforms we run as one service environment: telemetry is correlated across them, so an isolated alert can be told from a developing fault, and the context behind each change is kept.
See what we runWhat we do
Seven capabilities, one accountable partner
Each one designed, delivered and operated by Ericom, so there is one team to call when a problem crosses between them.
- Managed IT Support, patching, backup and recovery. One price per user, security included.
- Cyber security Assessments that tell you where you actually stand, and the work to close what they find.
- Communications Voice, contact centre and Teams calling, set up so the phone system is something people stop thinking about.
- Monitoring and analytics Video analytics, vital signs and grounds and facilities. Supplied, integrated and run.
- Infrastructure In-building coverage, nurse call and the cabling beneath them. Noticed only when it stops.
- Mobility Telstra fleets, devices and plans, with someone who actually reads the bill.
- AI Governance, adoption and measurement for the Microsoft 365 Copilot you already pay for.
Not sure where to start?
Start with the problem, not a product list.
By sector
Or start with your sector
The same capabilities, arranged around what each sector has to answer for.
“I’m a very happy customer and our organisation has been transformed by the work Ericom has completed.”
IT Manager, St John Ambulance Australia (VIC)
Platinum+ Partner
Accredited across every Telstra product and solution domain
The domains are mobility, data access and connectivity, IoT, cloud, calling, security and contact centre. Platinum+ is a separate status, held in three capabilities. Every mobile service Ericom runs is on Telstra.
Platinum+ Partner
Status in Mobility | Collaboration | Services
Our partners
The vendors we build on, and what we are accredited to do with them.
Tell us what you are trying to solve
Describe the problem and we will tell you what fixing it involves, what it would cost to run, and how long it takes. If the answer is that you do not need us, we will say so.
- Call us 1300 360 369