Service Cost Calculator
Recommended
Essential
Starting from$1,699per service
$x.xx per x
Businesses that operate their own help desk, but require a Level 3 Engineer to deliver maintenance services to their Device Management Platform
Includes
- Deploy updates
- Maintenance releases
- Platform patching
- Enterprise App store catalogue
- Mobile device profiles (iOS, Android)
- Release ticket types created through the monthly and quarterly schedule are raised and resolved by Ericom Engineers
Recommended
Enhanced
Starting from$3,899per service
$x.xx per x
Businesses needing more than just maintenance, extending service to Win10/11 and MacOS, on-prem connectors, change management, and service level targets.
Everything in Essential, plus:
- Connector patching
- Desktop/laptop device profiles (Windows, MacOS)
- Maintaining established policy, setting, and integration configurations
- Major incident and change ticket types
- Time based performance targets with real time assurance through portal access to standard reporting
- Targeting service levels > 90% success
Recommended
Enterprise
Starting from$5,099per service
$x.xx per x
Business requiring full outsourcing of platform and support services. Audit and compliance is covered through the Ericom Account Management Framework.
Everything in Enhanced, plus:
- L1 triage through to L3 incidents responded to and resolved by Ericom Senior Engineers
- Service Delivery Manager providing proactive operational management outcomes
- Quarterly strategic workshops designed to optimise technical and business objectives
- Monthly and quarterly commerical review of services provided guaranteeing an optimal return on investment
- Intelligent insights reporting aligned to compliance and auditing requirements
- Targeting service levels > 98% success
Feature comparison
| Availability | Essential | Enhanced | Enterprise |
|---|---|---|---|
| Maximum resource allocation (hours per month) | 8 | 24 | 32+ |
| Support availability | 8:00am – 6:00pm Monday – Friday (excluding public holidays) | ||
| Support via | Phone, email, portal, Microsoft Teams | ||
| Term | 24 months | ||
| Maintenance and Release Management | Essential | Enhanced | Enterprise |
| Deploy updates | |||
| Maintenance releases | |||
| Platform patching | |||
| Connector patching | |||
| Enterprise App store catalogue | |||
| Mobile device profiles (iOS, Android) | |||
| Desktop/laptop device profiles (Windows, MacOS) | |||
| App policy configurations | |||
| Configurations | Essential | Enhanced | Enterprise |
| Policies | |||
| Settings | |||
| Integrations | |||
| Third-party identity and security | |||
| On-premises infrastructure connectors | |||
| Service Requests and Incidents | Essential | Enhanced | Enterprise |
| Major incident | |||
| Minor incident | |||
| Problem | |||
| Change | |||
| Release | |||
| Service Level Targets | Essential | Enhanced | Enterprise |
| Time-based performance targets |
>90% success |
>95% success |
|
| Real-time assurance of performance levels | |||
| Insights Reporting | Essential | Enhanced | Enterprise |
| Tickets (open, closed, aging) | |||
| Service request and incidents raises, resolved, and unresolved (by priority) | |||
| Users and devices added/removed | |||
| Service Desk availability | |||
| Service Delivery Management | Essential | Enhanced | Enterprise |
| Monthly service reviews | |||
| Quarterly strategic reviews | |||
| Risk, Audit, and Compliance reporting | |||
| Escalation with vendor | |||
| Enrolled Device Support | Essential | Enhanced | Enterprise |
| Mobile (smartphones and tablets) | From $7.50 per device | ||
| Desktop, laptop, and 2in1’s (Win10/11 and MacOS) | From $33.00 per device | ||
| Volume discount at 500, 1,000, and 2,000 enrolled devices | |||
| Other Services | Essential | Enhanced | Enterprise |
| Application procurement, packaging | POA | ||
| Management of shared laptops and BYO devices | POA | ||
| 24×7 support | POA | POA | POA |
Items to Note
Denotes included
POA = Price on application
All commercials outlined in this table are per month and exclusive of GST (unless stated)