Platform, Device and App Services Pricing

Service Cost Calculator

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Essential

Starting from$1,699per service

$x.xx per x

Businesses that operate their own help desk, but require a Level 3 Engineer to deliver maintenance services to their Device Management Platform

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Includes

  • Deploy updates
  • Maintenance releases
  • Platform patching
  • Enterprise App store catalogue
  • Mobile device profiles (iOS, Android)
  • Release ticket types created through the monthly and quarterly schedule are raised and resolved by Ericom Engineers

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Enhanced

Starting from$3,899per service

$x.xx per x

Businesses needing more than just maintenance, extending service to Win10/11 and MacOS, on-prem connectors, change management, and service level targets.

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Everything in Essential, plus:

  • Connector patching
  • Desktop/laptop device profiles (Windows, MacOS)
  • Maintaining established policy, setting, and integration configurations
  • Major incident and change ticket types
  • Time based performance targets with real time assurance through portal access to standard reporting
  • Targeting service levels > 90% success

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Enterprise

Starting from$5,099per service

$x.xx per x

Business requiring full outsourcing of platform and support services. Audit and compliance is covered through the Ericom Account Management Framework.

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Everything in Enhanced, plus:

  • L1 triage through to L3 incidents responded to and resolved by Ericom Senior Engineers
  • Service Delivery Manager providing proactive operational management outcomes
  • Quarterly strategic workshops designed to optimise technical and business objectives
  • Monthly and quarterly commerical review of services provided guaranteeing an optimal return on investment
  • Intelligent insights reporting aligned to compliance and auditing requirements
  • Targeting service levels > 98% success

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Feature comparison

Availability Essential

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Enhanced

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Enterprise

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Maximum resource allocation (hours per month) 8 24 32+
Support availability 8:00am – 6:00pm Monday – Friday (excluding public holidays)
Support via Phone, email, portal, Microsoft Teams
Term 24 months
Maintenance and Release Management Essential Enhanced Enterprise
Deploy updates
Maintenance releases
Platform patching
Connector patching
Enterprise App store catalogue
Mobile device profiles (iOS, Android)
Desktop/laptop device profiles (Windows, MacOS)
App policy configurations
Configurations Essential Enhanced Enterprise
Policies
Settings
Integrations
Third-party identity and security
On-premises infrastructure connectors
Service Requests and Incidents Essential Enhanced Enterprise
Major incident
Minor incident
Problem
Change
Release
Service Level Targets Essential Enhanced Enterprise
Time-based performance targets

>90% success

>95% success

Real-time assurance of performance levels
Insights Reporting Essential Enhanced Enterprise
Tickets (open, closed, aging)
Service request and incidents raises, resolved, and unresolved (by priority)
Users and devices added/removed
Service Desk availability
Service Delivery Management Essential Enhanced Enterprise
Monthly service reviews
Quarterly strategic reviews
Risk, Audit, and Compliance reporting
Escalation with vendor
Enrolled Device Support Essential Enhanced Enterprise
Mobile (smartphones and tablets) From $7.50 per device
Desktop, laptop, and 2in1’s (Win10/11 and MacOS) From $33.00 per device
Volume discount at 500, 1,000, and 2,000 enrolled devices
Other Services Essential Enhanced Enterprise
Application procurement, packaging POA
Management of shared laptops and BYO devices POA
24×7 support POA POA POA
 

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Items to Note
Denotes included
POA = Price on application
All commercials outlined in this table are per month and exclusive of GST (unless stated)