With every client we take on, we adopt their cause and carry their story with us.
Each project Ericom delivers brings with it new perspectives and experiences, making us who we are today. Our clients span non-profits, corporations, small businesses and large government agencies, and we are proud to work with such an array of organisations in a multitude of sectors. We celebrate our customers’ wins and help them through their challenges because we know that success is built on relationships, not transactions.
What follows are a selected number of case studies that demonstrate our approach in action and showcase our capabilities.
Bluefin Resources partnered with Ericom for a tailored cyber security training program, reducing phishing risks and enhancing compliance without disrupting daily operations.
Bluefin Resources has been connecting candidates to specialist employers for over twenty years, fostering a culture where teamwork meets individual growth to evolve career success.
With an awareness of the ever-present cyber threats looming behind Australian businesses, Bluefin understood the stakes: one innocent click on a phishing email, or a weak password choice could compromise the entire organisation. While Bluefin recognised the necessity for cyber security upgrades to protect their organisation’s integrity, they were uncertain about the best approach to increase their defences.
The challenges
Recommendation
As Bluefin’s managed service provider, Ericom understands their existing technology infrastructure, and so we recommended a cyber security training program to address Bluefin’s specific challenges and elevate their staff’s security awareness.
Project
Ericom responded to Bluefin’s needs by implementing a comprehensive cyber security training program. From initial consultation to full deployment, the training was ready within 2 weeks and involved minimal effort from Bluefin as Ericom streamlined the delivery process within the existing infrastructure.
The online training format allowed staff to complete modules at their own convenience, minimising disruptions. Ongoing evaluations executed in quarterly cycles supports the team’s ability to remember the information long term.
Results
Phishing resilience
Time savings
Bluefin’s phishing failure rate dropped significantly, positioning them in the top 25% globally for security awareness.
Innovative setup saved 440 hours in staff training time compared to face-to-face training.
Compliance assurance
Bluefin meets third-party requirements by demonstrating robust security measures during assessments, showing their commitment to data protection.
ASMS is a construction materials company specialising in steel mill services and other industrial solutions, where they produce road bases, cement, and agricultural products from recovered iron and steel resources. For over five years, ASMS has trusted Ericom for IT support and system management, ensuring smooth operations and security.
ASMS has been vigilant against online dangers, particularly social engineering, which manipulates individuals into divulging confidential information through tactics like phishing emails. Recently, our collaborative efforts addressed a potential threat, and ASMS has decided to implement additional security to further fortify their defences, ensuring they remain protected against such threats in the future.
The challenges
Recommendation
Ericom recommended implementing regular cybersecurity training, specifically focusing on phishing attacks and social engineering. The goal was to empower ASMS employees with the knowledge and skills needed to recognise and respond effectively to threats.
Project
The cybersecurity training project was put together over 2 – 4 weeks. Initially, we focused on building and integrating the cybersecurity training platform into ASMS’s existing systems. This behind-the-scenes effort ensured minimal disruptions to their daily operations.
Once the groundwork was laid, we launched the first phishing simulation—a critical component of the training as it provided much-needed details on each employee’s existing knowledge of cyber threats. We pair simulations with quarterly training modules to ensure we don’t trick trainees; our training is designed to be easily understood and gradually increases in complexity. This approach ensures employees are guided step-by-step through the world of social engineering, enhancing their cybersecurity awareness. As employees progressed through the program, their vigilance sharpened, and they became adept at identifying suspicious emails and social engineering attempts.
Results
Improved vigilance
Timely reminders
All ASMS employees became more adept at identifying suspicious emails and social engineering attempts
Ericom’s automated reminders reinforced training and has been successful in keeping employees engaged.
Proactive protection
Detecting a missed sign-up, Ericom demonstrated their attentiveness by promptly resolving the issue before even ASMS were aware of it.