Service Cost Calculator
Recommended
Essential
Starting from$2.73/moper active service
$x.xx per x
Ideal for businesses that require simple and professional support taking care of basic requests for their telecommunications services.
Includes
- Assistance with activation of new services
- Change of plans
- Change of ownership
- Cancellations, disconnections, and suspensions
- Sim replacements and sim PIN/PUK retrievals
- International Roaming activation/barring/support
- Setting up call diversions
- Adding or removing service features
- Device, accessory, software, and licensing orders
- Replacement of devices under warranty
- Facilitation of warranty repairs
- Advising what the service features charges will be if applicable
- Account consolidations
Recommended
Enhanced
Starting from$4.50/moper active service
$x.xx per x
Ideal for businesses needing to know when their requests will be responded to, and guaranteed timeframes for updates and resolutions to requests.
Everything in Essential, plus:
- Quoting for non-warranty device repairs/replacements
- Access to the Ericom service portal, providing real-time visibility of all open incidents and service requests
- Targeting service levels for first response, updates, and resolution > 90% success
Recommended
Enterprise
Starting from$5.50/moper active service
$x.xx per x
Ideal for business requiring audit and compliance through reporting is covered through the Ericom Account Management Framework.
Everything in Enhanced, plus:
- Dedicated Account Manager who is a single point of contact for escalations
- Monthly account reviews and active account register
- Quarterly strategic account reviews with dedicated Ericom Business Development Manager
- Proactive support with complex billing enquires
- Hardware sourcing and fulfilment for non-standard orders
- How-to training and ongoing support for Telstra systems including Your Telstra Tools, Telstra Connect, and Telstra Order Express
- Establishing and maintaining a health state for your Telstra fixed and mobile accounts
- Targeting service levels for first response, updates, and resolution > 95% success
Feature comparison
| Availability | Essential | Enhanced | Enterprise |
|---|---|---|---|
| Quantity of services | 1+ | 20+ | 50+ |
| Local 9:00am – 5:00pm Monday – Friday | |||
| Extended 8:00am – 6:00pm Monday – Friday | |||
| 24×7 |
P1-P2 |
||
| Advice | Essential | Enhanced | Enterprise |
| Best plans | |||
| Best devices | |||
| Best offers | |||
| Impacts through change | |||
| Moves, Adds, Changes, Deletes (MACD) | Essential | Enhanced | Enterprise |
| New service connections | |||
| Change of plan | |||
| Transferring in/out of account | |||
| Adding/cancelling value added services | |||
| Replacing SIMs | |||
| Device Lifecycle Support | Essential | Enhanced | Enterprise |
| Orders of devices and accessories | |||
| Warranty returns | |||
| Non-warranty ‘quotes’ to repair/replace | |||
| Old device buy-back and secure disposal | |||
| Service Level Targets | Essential | Enhanced | Enterprise |
| Time-based performance targets |
>90% success |
>95% success |
|
| Real-time assurance of performance levels | |||
| Account Management | Essential | Enhanced | Enterprise |
| Monthly service reviews | |||
| Quarterly strategic reviews | |||
| Incident and request lodgement and management | |||
| Custom audit and compliance reporting | |||
| Billing platform support | |||
| Other Services | Essential | Enhanced | Enterprise |
| Data usage management | |||
| Volume discount at 500, 1,000, and 2,000 active services | |||
Items to Note
All commercials outlined in this table are per service, per month and exclusive of GST (unless stated)