Telco Services Pricing

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Essential

Starting from$2.73/moper active service

$x.xx per x

Ideal for businesses that require simple and professional support taking care of basic requests for their telecommunications services.

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Includes

  • Assistance with activation of new services
  • Change of plans
  • Change of ownership
  • Cancellations, disconnections, and suspensions
  • Sim replacements and sim PIN/PUK retrievals
  • International Roaming activation/barring/support
  • Setting up call diversions
  • Adding or removing service features
  • Device, accessory, software, and licensing orders
  • Replacement of devices under warranty
  • Facilitation of warranty repairs
  • Advising what the service features charges will be if applicable
  • Account consolidations

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Enhanced

Starting from$4.50/moper active service

$x.xx per x

Ideal for businesses needing to know when their requests will be responded to, and guaranteed timeframes for updates and resolutions to requests.

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Everything in Essential, plus:

  • Quoting for non-warranty device repairs/replacements
  • Access to the Ericom service portal, providing real-time visibility of all open incidents and service requests
  • Targeting service levels for first response, updates, and resolution > 90% success

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Enterprise

Starting from$5.50/moper active service

$x.xx per x

Ideal for business requiring audit and compliance through reporting is covered through the Ericom Account Management Framework.

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Everything in Enhanced, plus:

  • Dedicated Account Manager who is a single point of contact for escalations
  • Monthly account reviews and active account register
  • Quarterly strategic account reviews with dedicated Ericom Business Development Manager
  • Proactive support with complex billing enquires
  • Hardware sourcing and fulfilment for non-standard orders
  • How-to training and ongoing support for Telstra systems including Your Telstra Tools, Telstra Connect, and Telstra Order Express
  • Establishing and maintaining a health state for your Telstra fixed and mobile accounts
  • Targeting service levels for first response, updates, and resolution > 95% success

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Feature comparison

Availability Essential

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Enhanced

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Enterprise

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Quantity of services 1+ 20+ 50+
Local 9:00am – 5:00pm Monday – Friday
Extended 8:00am – 6:00pm Monday – Friday
24×7

P1-P2

Advice Essential Enhanced Enterprise
Best plans
Best devices
Best offers
Impacts through change
Moves, Adds, Changes, Deletes (MACD) Essential Enhanced Enterprise
New service connections
Change of plan
Transferring in/out of account
Adding/cancelling value added services
Replacing SIMs
Device Lifecycle Support Essential Enhanced Enterprise
Orders of devices and accessories
Warranty returns
Non-warranty ‘quotes’ to repair/replace
Old device buy-back and secure disposal
Service Level Targets Essential Enhanced Enterprise
Time-based performance targets

>90% success

>95% success

Real-time assurance of performance levels
Account Management Essential Enhanced Enterprise
Monthly service reviews
Quarterly strategic reviews
Incident and request lodgement and management
Custom audit and compliance reporting
Billing platform support
Other Services Essential Enhanced Enterprise
Data usage management
Volume discount at 500, 1,000, and 2,000 active services
 

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Items to Note
All commercials outlined in this table are per service, per month and exclusive of GST (unless stated)