Ericom set to deliver more services than ever

The acquisition of MSP provider proves successful venture.

When Ericom purchased Melbourne based managed services provider M2K Technology Solutions in January 2020 the intention was clear, they would operate as two separate businesses and integrate mobility services in to their NSW offering.

Enter Covid-19, a global pandemic that would invariably reset Ericom’s course for the future. Ericom CEO Kyle Page shared “We had just purchased M2K and two months later were in total lockdown, talk about a curve ball. We had to move 100+ staff from both businesses to work from home in a matter of days – that was probably when it was first evident, we were dealing with something really special.”

As remote working days turned into weeks that turned into months what the Ericom Executive team noticed unfolding was two companies there were harmoniously syncing across multiple layers of the business. “It was a no brainer” Page said. “The capabilities each company brought to the fold perfectly filled the service offering gaps in each business and when we combined this with the unique team integration, it was evident the way forward was to join the knowledge, skills, and services to create one formidable technology partner.”

Delivering latest technologies and service remains Ericom’s priority. Now with a combined team of over 100 Ericom can offer access to a wider range of experts which means they can ensure the right skilled person, regardless of geographic location, is assigned to provide the right solutions for your business. “We now have more technicians to provide fast and effective support and boast a broader skillset matrix with a reach from New Zealand to Western Australia and down the eastern seaboard covering the various time zones at different times of the year.”

Page said “Our objective is to continue delivering greater outcomes for businesses, their people and customers to ensure they thrive. It is our belief that we can absolutely achieve this through collaboration, being accountable and dependable, and delivering measurable value.”

When asked what was key to Ericom’s success Page said “Happy staff create happy customers is our internal focus, and Ericom’s external focus is helping customers find monetary savings in these tough times while deploying/upgrading technology to meet the new and fast changing landscape.”

Ericom is a fast-growing technology solutions company and a Telstra Enterprise Global Partner with offices in Melbourne, Sydney and Wollongong, leveraging best of breed in connectivity, carriage, and multi-cloud strategies. They have a very experienced technical and professional services team providing managed services, professional services, managed mobility, and implementation across multiple vendors and leading software companies across the globe.

Both companies will officially be operating under the Ericom name from 1 July 2021.

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