Bluefin Resources partnered with Ericom for a tailored cyber security training program, reducing phishing risks and enhancing compliance without disrupting daily operations.
Category Archives: Case Studies
Australian Steel Mill Services
ASMS implemented Ericom’s recommended cybersecurity training, featuring phishing simulations and ongoing education. The results significantly enhanced ASMS employees’ ability to identify and respond to cyber threats.
Camden Council
Camden Council paired with Ericom to transform their technology infrastructure and meet the demands of a growing community. The transition to a cloud-based contact centre retained existing phone numbers, minimising service disruption.
Shoalhaven City Council
Ericom expedited Shoalhaven City Council’s Genesys implementation, ensuring their customer-centric contact centre transformation was completed within the required timeframe, allowing staff to work from the office, home, or both.
NAATI
NAATI and Ericom worked together to enhance their cybersecurity framework by utilising collaboration between the teams and the Australian Cyber Security Centre’s Essential Eight, ensuring a more secure future.
The Department of Health and Human Services
As the DHHS transitioned to the national disability insurance scheme, Ericom (then M2K) played a key role in rolling out crucial mobile access to staff professional development and communications tools.
UniSuper
UniSuper partnered with Ericom (then M2K) to evaluate security needs across their BYO and corporate devices, resulting in the implementation of a mobile threat defence solution that ticked all the best-practice boxes while integrating well with existing software and providing a positive end user experience.
NSW Department of Justice
Providing expertise across solution design, implementation, and device support, Ericom collaborated with NSWDOJ to successfully deliver 500 tablets to inmates in a very short timeframe to meet new demands presented by COVID-19, with massive take-up by end users.
PYBAR Mining
With an expiring SD-WAN solution and an extremely tight deadline of six weeks Pybar mining reached out to Telstra and Ericom for help developing a new solution that that could be easily delivered across 20 mining sites with minimal interruption.
Northern Beaches Council
Following the amalgamation of three local government councils into Northern Beaches Council, Ericom resolved the issue of there being multiple legacy systems in place, delivering a uniform platform that enabled staff cohesion, a better customer experience, and an agile Business Continuity Plan for remote working.