Category Archives: Case Studies

Camden Council paired with Ericom to transform their technology infrastructure and meet the demands of a growing community. The transition to a cloud-based contact centre retained existing phone numbers, minimising service disruption.

Ericom expedited Shoalhaven City Council’s Genesys implementation, ensuring their customer-centric contact centre transformation was completed within the required timeframe, allowing staff to work from the office, home, or both.

NAATI and Ericom worked together to enhance their cybersecurity framework by utilising collaboration between the teams and the Australian Cyber Security Centre’s Essential Eight, ensuring a more secure future.

As the DHHS transitioned to the national disability insurance scheme, Ericom (then M2K) played a key role in rolling out crucial mobile access to staff professional development and communications tools.

UniSuper partnered with Ericom (then M2K) to evaluate security needs across their BYO and corporate devices, resulting in the implementation of a mobile threat defence solution that ticked all the best-practice boxes while integrating well with existing software and providing a positive end user experience.

Providing expertise across solution design, implementation, and device support, Ericom collaborated with NSWDOJ to successfully deliver 500 tablets to inmates in a very short timeframe to meet new demands presented by COVID-19, with massive take-up by end users.

With an expiring SD-WAN solution and an extremely tight deadline of six weeks Pybar mining reached out to Telstra and Ericom for help developing a new solution that that could be easily delivered across 20 mining sites with minimal interruption.

Following the amalgamation of three local government councils into Northern Beaches Council, Ericom resolved the issue of there being multiple legacy systems in place, delivering a uniform platform that enabled staff cohesion, a better customer experience, and an agile Business Continuity Plan for remote working.

Ericom (then M2K) enabled PANDA to make a smooth, timely transition to user-friendly and secure remote working ahead of the COVID-19 pandemic, ensuring access online access to counselling services that would prove to be critical.

Ericom (then M2K) assisted Jemena’s internal IT teams with users’ day-to-day mobility needs, taking the pressure off staff who could focus on their core business activities and enjoy the peace of mind of knowing customers were being kept up to date.